At bh99, your privacy is not an afterthought. This Privacy Policy explains precisely what personal data bh99 collects from registered users and visitors, why we collect it, how it is stored and processed, who it may be shared with, and what rights you hold over your own information. We operate under an international gaming licence, and our data practices are shaped by the compliance obligations that come with it.
Six concrete commitments that define bh99's approach to handling user data — before you read the full policy details.
All personal data held by bh99 is stored using industry-standard AES-256 encryption at rest and protected by 256-bit SSL/TLS encryption in transit. Your data is never stored in plain text on any bh99 system.
bh99 does not sell, rent, or trade your personal information to any third-party advertiser, data broker, or unaffiliated commercial entity — under any circumstances, at any price.
You can access, correct, or request deletion of your personal data at any time by contacting the bh99 support team. Marketing preferences can be updated directly from your account settings without contacting support.
bh99 collects only the personal data that is genuinely necessary for account operation, regulatory compliance, fraud prevention, and service delivery. We do not collect data speculatively or beyond what our licence requires.
This Privacy Policy is written in plain, accessible English — not dense legal jargon designed to obscure what we actually do with your data. What you see here is exactly what bh99 does.
Data practices at bh99 are shaped by the compliance requirements of our international gaming licence, which mandates KYC verification, transaction monitoring, and responsible data retention policies.
This Privacy Policy ("Policy") is issued by bh99 ("bh99", "we", "us", "our") and applies to all personal data collected from individuals who visit, register with, or use the bh99 gaming platform accessible at bh99.asia and all associated subdomains (collectively, the "Platform").
bh99 is committed to protecting the privacy and personal data of its users. This Policy is intended to provide a clear, honest, and comprehensive explanation of our data practices in a manner that is accessible to all users, including those based in Pakistan and other markets we serve.
This Policy should be read alongside the bh99 Terms & Conditions, which govern the wider contractual relationship between bh99 and its registered users. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
Plain English Summary: bh99 collects your data to operate your account, verify your identity, process payments, prevent fraud, and comply with our gaming licence. We do not sell your data. You have the right to access, correct, or delete your data at any time.
For the purposes of applicable data protection legislation, bh99 acts as the data controller in respect of the personal data processed under this Policy. The data controller is the entity that determines the purposes and means of processing personal data collected through the Platform.
bh99 operates under an international gaming licence. Queries relating to data controller responsibilities, data subject rights requests, or privacy concerns should be directed to the bh99 support team via the contact details provided in Section 15 of this Policy.
Where bh99 engages third-party service providers to process personal data on its behalf (for example, payment processors, identity verification providers, or fraud detection services), those providers act as data processors and are bound by contractual data processing agreements that restrict their use of your data to the specific purposes for which it was shared.
bh99 collects personal data through several channels: directly from users during registration and account use, automatically through platform interaction, and in some cases from third-party verification services. The categories of data we collect are set out below:
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number, CNIC details (where applicable) | Provided by user; identity verification service |
| Contact Data | Email address, mobile number, city of residence (e.g. Karachi, Lahore, Islamabad) | Provided by user at registration |
| Financial Data | Payment method details (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank account references), transaction history, deposit and withdrawal amounts in PKR | Provided by user; payment processor |
| Account Data | Username, account ID, password (stored as a hashed value), account preferences, gaming history, bonus usage | Generated at registration; accumulated through platform use |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps, login history | Collected automatically via platform systems |
| Usage Data | Pages visited, games played, betting patterns, search terms used within the platform, click-through behaviour | Collected automatically via platform analytics |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Provided by user during support interactions |
| Verification Documents | Copies of government-issued ID, proof of address (submitted for KYC compliance) | Provided by user upon request |
bh99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless specifically required by applicable law or regulatory instruction.
bh99 processes personal data for the following specific purposes:
bh99 processes personal data on the following legal bases depending on the purpose:
bh99 does not sell, rent, or trade your personal data to any third party. Data may be shared with the following categories of recipients, strictly for the purposes identified in this Policy:
All third parties with whom bh99 shares personal data are contractually required to implement appropriate technical and organisational security measures and to process data only for the specific purposes for which it was disclosed.
bh99 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to any legal or regulatory retention obligations that require longer storage periods.
bh99 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, alteration, disclosure, loss, or destruction. These measures include but are not limited to:
Note: No security system is completely impenetrable. While bh99 takes all reasonable steps to protect your data, users are encouraged to use a strong, unique password for their bh99 account and to enable two-factor authentication to reduce the risk of unauthorised access.
bh99 uses cookies and similar tracking technologies on the Platform to support essential functionality, improve user experience, and — where consent has been obtained — for analytics and marketing purposes. The categories of cookies used are:
Users may manage non-essential cookie preferences via their browser settings or through the cookie preference centre accessible on the Platform. Blocking certain cookies may affect the functionality of some Platform features.
bh99 may send promotional communications — including bonus offers, event notifications, and product updates — to users who have provided their consent to receive such communications during registration or subsequently via account settings.
Marketing communications may be delivered via email, SMS, or in-platform notification. Users may opt out of marketing communications at any time through any of the following methods:
Opting out of marketing communications does not affect the receipt of transactional or service communications, such as deposit confirmations, withdrawal notifications, or security alerts, which are sent on the basis of contractual necessity and cannot be unsubscribed from while an account remains active.
Subject to applicable data protection law, bh99 users hold the following rights in respect of their personal data:
To exercise any of the above rights, please contact the bh99 support team via live chat or the email address listed in Section 15. bh99 will respond to verifiable data rights requests within 30 calendar days of receipt. In cases of complexity, this period may be extended by a further 60 days, and you will be notified accordingly.
bh99 may need to verify your identity before actioning a data rights request to ensure the request is being made by or on behalf of the correct individual. This verification process is a security measure, not an obstacle.
The bh99 Platform is strictly intended for individuals aged 21 years and above. bh99 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory part of the registration process and may be required again at any point during the account lifecycle.
If bh99 becomes aware that it has inadvertently collected personal data from an individual who is under 21 years of age, the relevant account will be immediately closed, all associated data will be deleted to the extent permitted by legal obligations, and any funds held may be forfeited in accordance with the Terms & Conditions.
Parental Notice: If you believe that a minor in your care has registered with bh99, please contact our support team immediately via live chat. We take underage access seriously and will act promptly to close any such account.
bh99 operates as an internationally licensed gaming platform, and personal data may be transferred to and processed in countries outside your country of residence — including countries where bh99's data processors and infrastructure providers are located. Such transfers may involve countries that have different data protection standards to those applicable in Pakistan.
Where personal data is transferred internationally, bh99 takes reasonable steps to ensure that appropriate safeguards are in place — such as standard contractual clauses, data processing agreements, or equivalent protective mechanisms — to protect the security and integrity of your data in accordance with this Policy.
By using the bh99 Platform, you acknowledge and consent to the transfer of your personal data to third countries for the purposes described in this Policy, subject to the safeguards described above.
bh99 reserves the right to update or amend this Privacy Policy at any time. The date at the top of this Policy indicates when it was last reviewed and updated. Where changes are material, bh99 will take reasonable steps to notify registered users through an in-platform notification or email communication prior to the changes taking effect.
Continued use of the Platform following the publication of an updated Privacy Policy constitutes acceptance of the revised terms. Users who do not accept the updated Policy should discontinue use of the Platform and may close their account in accordance with the termination provisions in the Terms & Conditions.
Users are encouraged to review this Policy periodically to stay informed about how bh99 collects, uses, and protects personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or bh99's data practices, please contact the bh99 data team through any of the following channels:
For complaints about how bh99 has handled your personal data, you also have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
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